Refund policy
RIGHT OF WITHDRAWAL
Purchases on keeprcollective.com are covered by Section 18(1) of the Danish Consumer Contracts Act, which means that private Buyers have a 14-day right of withdrawal from the date the Product is received. KEEPR does not accept returns of Products that have been used by the Buyer. The right of withdrawal also does not apply if the Buyer is purchasing as a business.
If you wish to exercise your right of withdrawal, you must inform us within 14 days of receiving the Product. When exercising the right of withdrawal, the Buyer must return the Product at their own expense within 14 days of informing us of the withdrawal.
Notice of withdrawal must be sent to info@keeprcollective.com and include the order number, date of purchase, as well as name and email address. Once we have received your inquiry regarding the withdrawal of your order, we will create and send a return label to you, the cost of which will be deducted from your order refund. We always inform you of the return shipping price before sending the return label.
Return shipments are the Buyer's responsibility, and the Buyer thus bears the risk of loss and damage until the Product has been received by KEEPR. The Buyer must handle and pack the product securely to avoid damage during the return. It is recommended that the Buyer saves the receipt proving that a Product has been handed over to a carrier for return shipping.
Refunds are made within 14 days to the same payment card used for the purchase. Please note that any shipping costs are non-refundable.
COMPLAINTS
At KEEPR, the Buyer has a 2-year right to complain. Any errors or defects in a Product purchased on keeprcollective.com must be claimed by contacting us at info@keeprcollective.com.
The Buyer should be aware that the Product's actual appearance may differ from what appears in the images. Products are sold as described in the product description at the time of purchase. The description must contain all relevant information regarding the Product's condition and any damage, defects, or irregularities that the Seller is expected to know about at the time of purchase. As long as any defects are disclosed in writing in the product description, the Seller is not responsible for replacing Products with defects.
Failure to provide essential information is considered a defect in the Product. If the Seller is responsible for a Product being defective, the Buyer will be entitled to have the purchase canceled or receive a proportionate reduction in price. If the purchase is canceled, the Buyer will be entitled to a refund of the sales price, but not delivery costs, upon returning the Product.
If a package is significantly damaged at the time of delivery, the buyer is encouraged to refuse to receive the package from the carrier.
LAW AND DISPUTE RESOLUTION
Terms and agreements created through www.keeprcollective.com are subject to Danish law. Any disputes regarding the terms or purchase agreements created via the Service are subject to Danish law and shall be settled at the Copenhagen City Court, unless otherwise follows from applicable legislation.
If you want to complain about a purchase, you must contact info@keeprcollective.com. If a solution is not found, you can submit a complaint to the relevant boards in the area, provided the conditions for this are met. A complaint can be submitted to the Center for Complaint Resolution under the Consumer Complaints Board, via the Complaint Portal for Nævnenes Hus (see more here).
If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here http://ec.europa.eu/odr